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The Importance of Customer Support
Not everyone is a webmaster. And they shouldn’t have to be. Building a new website should be simple and easy. In this day in age, you should be able to rely on your web hosting company to help you through the setup process. Moreover, once you have your website up and running, you shouldn’t have to worry about technical difficulties and server downtime. Even reliable companies run into technical complications from time to time, but they should be prepared and equipped to deal with a potential disturbance.
This is why you must choose a company which offers only the highest level of customer service and technical support. A strong provider will provide 24/7 live chat customer support, e-mail support, and phone support. Additionally, the best providers maintain a friendly, knowledgeable team of representatives. These representatives should be trained to walk customers through the entire set-up process, help make informed decisions about the website and domain, and assist with any questions that come up. Before signing up for a package, take the time to probe their customer service track record. Do some research send inquiries to their customer support team, and find a company that feels like it truly invests in your site.
Also Read:Â How To Choose the Best Web Hosting Provider
Our Top 3 Picks
GoDaddy
187 reviews
You’ll no doubt be familiar with GoDaddy, the somewhat snarky, slightly scandalous, and seriously silly hosting service that combines humour and website hosting professionally and reliably. Between that and perks like affordable pricing, 99.9% uptime, and a free SSL certificate with most plans, GoDaddy is a great deal.
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One-click install for Drupal, WordPress, and Joomla
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Global data centres
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Loads of hosting plans to choose
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Content isn’t transferred over themes
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Pricing disclosure is not transparent
With more than 2 million websites internationally, Bluehost is one of the most popular web hosting services in the industry. And that’s not hard to understand when you look at what’s being offered. 1-click WordPress installation, 24/7 expert support from trained professionals, and a 30-day money-back guarantee are just a few of the reasons we’re so impressed by Bluehost.
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Outstanding customer support
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A suite of added web tools
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Unlimited bandwidth and storage
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Have to pay for site transfer
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A lot of upselling
Hostinger
Hostinger is a professional website hosting platform with all the right features. It has a limited basic plan that’s perfect for small or single-employee businesses looking for quality service for less. Customer support is friendly and available at all hours to help you when problems arise. At a low price, you really can’t go wrong. For more features, the more advanced plans offer plenty of bang for your buck.
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Top-quality shared hosting
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Optimized for WordPress
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Unlimited websites and MySQL databases
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The basic plan has limited bandwidth
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Renewal price is a big jump for some plans
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